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Covid-19 Safety

All things Covid-19 safety for all our guests at Urban Beach

An update from our General Manager

Welcome back, it has been a while and we missed you. We are all excited about opening our doors again, this is what we love. All things food, drink and people. We are looking forward to welcoming you back to urban beach and have been planning and working hard to make sure from when you arrive too when you leave you have the most awesome experience while feeling safe and confident at the Urban Beach.

We just wanted to show you a few bits we shall be doing to make sure your time with us is all about super tasty food, awesome drinks, and a great night’s sleep.

  • On booking, could you let us know your estimated arrival time. You can do this via email, phone, or on the booking comments. Just so we can look after you and stop any congestion for check ins and prioritise your safe distance.
  • Sanitiser available in all our public spaces so our staff and guests can always top up through out the day.
  • We sanitise all keys before arrival and on check out to make sure no contamination has occurred before receiving your key.
  • We always help in carrying luggage and happy to do so, we shall wear gloves and stay a safe distance away and shall drop outside your room for you.
  • We shall thoroughly clean all rooms on check out, if you need a mid-stay room clean or towel change, please feel free to let us know and we can organise with our super housekeeper Tara. All we ask is could you book this in with us at reception. From TV remotes to heating controls all the small areas are thoroughly cleaned and disinfected. We have you covered so you can stay with confidence.
  • We provide room service as normal and we shall leave all on a tray outside your room and knock before moving a safe distance away for you to pick up. When finished leave the tray outside your room and we shall pick up for you.
  • We shall not enter your room until check out and you have left from your stay to make sure your environment is solely for you.
  • Hungry for breakfast? our favourite meal of the day. We ask you to book in a time with us that suits you, we can then monitor the spacing of all our lovely guests.
  • For check out, book in a time with reception as we can then stop any congestion at reception and provide a safe environment for all.
  • We recommend paying via card over cash but understand this cannot always be the case.

I know this all sounds a bit regimented, our focus is your safety and our staff’s safety. We are here to help in any way to make your stay as comfortable as possible. Our staff shall be rigorously maintaining a clean environment for you and keeping safe distance so you can relax and enjoy the coast. If you require any extras or any little touches added please shout and we can happily organise. We believe in treating our customers like our friends, with morals, and ethics. We believe in working hard and being rewarded for doing so. We believe you need to feel the sand between your toes, and the waves tickling your feet, and the warmth of the sun on your neck.

Mark Chohra

Mark Chohra

GM

Contactless Payment

Distancing between guests

Single use menus

hand sanitiser at entry points

Pre-booking encouraged

PPE Masks & GLoves available for all

Wellness checks for team

additional sanitising of touch points

groups limited to 6 or less

MARK CRIBB

Owner, future gazer

10 years ago Fee and I first opened the doors to the Urban Beach Hotel. I now spend most of my time in the future looking for new exciting things to give some Urban Guild love to.

10 years ago Fee and I first opened the doors to the Urban Beach Hotel. I now spend most of my time in the future looking for new exciting things to give some Urban Guild love to.

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Temporary Operating Hours (until 27th July - then open daily)

Wed - 10am-11pm, Thurs/Fri/Sat 8am - 11pm, Sunday 8am - 8pm

Breakfast 8.00am - 11.30am
Food served 12.00pm - 10.00pm
Bar closes at 11.00pm

Whether you're popping in for a Sunday lunch with family, a bite to eat with friends or a romantic dinner for two, you can book a table or a room with us.

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URBAN BEACH IS PART OF THE URBAN GUILD GROUP

Urban Guild

Urban Beach Hotel Ltd. 23 Argyll Road, Bournemouth, BH5 1EB.

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